Top Posters
Since Sunday
5
a
5
k
5
c
5
B
5
l
5
C
4
s
4
a
4
t
4
i
4
r
4
Home Q & A Board Other Fields Homework Help Business
New Topic  
S_leve3 S_leve3
wrote...
Go to Answer
Posts: 3311
Rep: 2 0
9 years ago
Often, a service problem arises from a customer's lack of understanding or ineptitude. Which of the following can help to minimize customer failures?
A) giving customers exclusive primary service packages
B) redesigning processes to simplify service encounters
C) using differential pricing and shared services
D) minimizing service intangibility
E) working with more customers at the same time
Read 318 times
1 Reply
Replies
Answer accepted by topic starter
milestone23milestone23
wrote...
#1
Top Poster
Posts: 9919
Rep: 556 0
9 years ago
Sign in or Sign up in seconds to unlock everything for free
1
Retired master

Related Topics
New Topic      
Quick Reply
Explore
Post your homework questions and get free online help from our incredible volunteers
  1279 People Browsing
Start New Topic Take the Tour CoursesNew Study Tools Topics Trending Browse by Textbook
Live Chat
Related Images
  
 156
  
 172
  
 138
Your Opinion
Who's your favorite biologist?
Votes: 586
Previous poll results: How often do you eat-out per week?