Chapters 2 6 of this text will cover:
a. Organizational structure in a casino resort
b. The way games are structured
c. Casino culture and the impact of the external environment on the casino culture
d. Examples of well-run casino resorts and why they are run well
e. None of the above
Although different hotel companies use different names and stress different issues, the focus of all QA programs is hiring, training, delegating and rewarding employees.
Indicate whether the statement is true or false
Among the advantage/s of membership in PGPs (Preferred-Guest Programs) is/are:
a. Waiver of fees for bad checks
b. Reduced charges for room service
c. Check-cashing privileges
d. First call on handicapped-room reservations
e. All of the above
Mechanical keys carried the hotel's name and room number on the tags putting security in doubt.
Indicate whether the statement is true or false
Amazingly, cleanliness ranks lower in guest survey results than does a good mirror and an in-room coffee maker.
Indicate whether the statement is true or false
Casino resorts are typically run by a:
a. CEO
b. General Manager
c. Director of Services
d. President
e. None of the above
Depending on the nature of the convention, several master accounts could be generated during one convention.
Indicate whether the statement is true or false
Detail the unique impact of casinos on the lifestyle of the local gambler.
What will be an ideal response?
Employees who handle money must be on the alert for:
a. Counterfeiters
b. Bad check passers
c. Photocopiers
d. Short-change manipulators
e. All of the above
The universal switch (switch technology) allows a travel agent to:
a. Use one reservation terminal even though s/he is sending numerous reservations to various central reservations systems. In other words, the travel agent can use one terminal and it can speak the language of many systems
b. Bypass the hotel's yield management system
c. Override closed dates by switching off certain guest parameters (like AAA or AARP)
d. Make hotel reservations through voice recognition
e. None of the above
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