The number of rooms occupied is the same as the number of:
a. Rooms available
b. Rooms sold
c. Employees per room
d. Guests in the hotel
e. None of the above
Single-image inventory allows all Application Service Provider (ASP) members to feed data from the same database.
Indicate whether the statement is true or false
The night audit closes the hotel's day, which the American Hotel & Lodging Association (AH&LA) has set at 1 AM, although exceptions are allowed upon petition.
Indicate whether the statement is true or false
By law, hotels must accept all who come in good condition and are able and willing to pay.
Indicate whether the statement is true or false
Industry professionals value hotel rooms:
a. On a per-key basis
b. On a cost per-room basis
c. On the value of the bank loan
d. On a resale price per room
e. All of the above except c
Hotels decide how master accounts are to be handled (who signs for what, for example) at the time of negotiations that is, before the group arrives.
Indicate whether the statement is true or false
A transcript sheet is used to separate and accumulate departmental sales as they appear on the folios of hotel guests.
Indicate whether the statement is true or false
Yield management decisions are partially based on the fact that leisure guests are sensitive to date (they must travel during their vacation dates), while corporate guests are most sensitive to rate (as businesses strive to save money, hotel room
prices are carefully evaluated). Indicate whether the statement is true or false
Mystery Shopper is a (an):
a. Euphemism (a less offensive word) for an employee spy
b. Federal employee checking on ADA compliance
c. Unannounced health inspector, usually (but not always) for food
d. Individual who reports on employee attitudes and company procedures
e. None of the above
Which is NOT a characteristic of the commercial lodging industry:
a. Perishability
b. Fixed supply
c. High weekend occupancy
d. Location
e. Seasonality