The central focus in hospitality is :

The central focus in hospitality is
 
  A) attitude B) communication C) guest service D) provide a profit

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At low levels of debt:
 
  A) costly financial distress is relatively low
  B) costly financial distress is equal to the interest tax shield
  C) costly financial distress is relatively high
  D) costly financial distress is maximized

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The component of the hospitality product that management has almost direct control over is:
 
  A) The service delivery B) The service environment
  C) The physical product D) The service product

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Bill Marriott would say that the first set of people you need to satisfy are your customers.
 
  Indicate whether the statement is true or false.

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This is used extensively in the hospitality industry as a means of control because it is results driven
 
  A) feedback B) income statements
  C) performance appraisals D) budgets

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The director of casino operations will, ideally, supervise the managers of slot operations.
 
  Indicate whether the statement is true or false

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Some of the cost of debt financing is paid by the government.
 
  Indicate whether the statement is true or false

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A small hotel (less than 75 rooms) would typically employ an internal accountant/book keeper to compile operating data.
 
  Indicate whether the statement is true or false

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In general, government-run tourism promotion organizations have not assumed responsibility for the quality of the services they promote.
 
  Indicate whether the statement is true or false.

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A system of values and beliefs in an organization that reinforces the idea that providing the customer with quality service is the principal concern of the business is called ________.
 
  A) Mission statement or vision statement
  B) Credo or Motto
  C) Mission and credo
  D) Service culture