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123123456 123123456
wrote...
Posts: 619
Rep: 1 0
4 years ago
The central focus in hospitality is
 
  A) attitude B) communication C) guest service D) provide a profit



At low levels of debt:
 
  A) costly financial distress is relatively low
  B) costly financial distress is equal to the interest tax shield
  C) costly financial distress is relatively high
  D) costly financial distress is maximized



The component of the hospitality product that management has almost direct control over is:
 
  A) The service delivery B) The service environment
  C) The physical product D) The service product



Bill Marriott would say that the first set of people you need to satisfy are your customers.
 
  Indicate whether the statement is true or false.



This is used extensively in the hospitality industry as a means of control because it is results driven
 
  A) feedback B) income statements
  C) performance appraisals D) budgets



The director of casino operations will, ideally, supervise the managers of slot operations.
 
  Indicate whether the statement is true or false



Some of the cost of debt financing is paid by the government.
 
  Indicate whether the statement is true or false



A small hotel (less than 75 rooms) would typically employ an internal accountant/book keeper to compile operating data.
 
  Indicate whether the statement is true or false



In general, government-run tourism promotion organizations have not assumed responsibility for the quality of the services they promote.
 
  Indicate whether the statement is true or false.



A system of values and beliefs in an organization that reinforces the idea that providing the customer with quality service is the principal concern of the business is called ________.
 
  A) Mission statement or vision statement
  B) Credo or Motto
  C) Mission and credo
  D) Service culture
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Replies
wrote...
4 years ago
C

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A

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Answer: FALSE

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B

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TRUE

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TRUE

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FALSE

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Answer: TRUE

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Answer: D
wrote...
4 years ago
Thanks a whole bunch
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