During negotiations between buyer and seller, price and discount terms are seldom negotiated, because they are set by the vendor and by law cannot be adjusted to individual buyers.
Indicate whether the statement is true or false
Question 2What are the three different components of customer service, and how can they enhance a retailer's relationship with its customers? What types of financial and social benefits can a retailer offer customers to develop stronger relationships with them?
Question 3The strategic profit model (SPM) assesses a retailer's performance and is based on the retailer's net profit margin, rate of asset turnover, financial leverage, and return on net worth.
Indicate whether the statement is true or false
Question 4Consider the retailer's role as a member of a larger supply chain. Why should the retailer view itself as part of this larger channel?
Question 5Which of the following can hinder efforts to expand online distribution into global markets?
a. perishable products
b. initial investment costs
c. time-zone differences
d. hard-to-reach customers
Question 6The confidential vendor analysis lists different companies than the profitability analysis statement for the purposes of protecting supplier identity.
Indicate whether the statement is true or false
Question 7The customer service and sales enhancement audit report should not list the causes of walkouts for each selling area.
Indicate whether the statement is true or false
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