A(n) ________ typically contains an ambiguous term that leaves interpretation up to the decision maker.
A) rule
B) procedure
C) edict
D) policy
Question 2We expect to maintain the highest standards of quality in our workmanship. This is an example of ________.
A) a procedure
B) a rule
C) a policy
D) a practice
Question 3A policy ________.
A) typically serves as a guideline for decision making by setting general parameters
B) specifically states what should or should not be done
C) is a series of sequential steps a manager uses to respond to a structured problem
D) is used when dealing with unstructured problems and non-programmed decisions
Question 4All employees must be at their work stations and ready to work by the time the buzzer sounds. This is an example of ________.
A) a policy
B) a procedure
C) a practice
D) a rule
Question 5Smoking and the consumption of alcohol are strictly prohibited inside the work premises. This is most likely an example of a(n) ________.
A) rule
B) objective
C) procedure
D) policy
Question 6A(n) ________ is an explicit statement that tells a manager what can or cannot be done.
A) agenda
B) objective
C) rule
D) solution
Question 7One of the workers in Henry's department submitted his two weeks' notice so Henry needs to hire a replacement. The HR department issued a set of instructions Henry must follow to initiate the search for candidates.
In other words, there is a ________ Henry must follow.
A) policy
B) practice
C) procedure
D) program
Question 8A procedure ________.
A) is an explicit statement that tells a manager what can or cannot be done
B) is a series of sequential steps a manager uses to respond to a structured problem
C) is used mainly for unstructured, rather than structured, problems
D) is subject to the interpretation of the decision maker
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