What third-party interventions are available to handle an impasse during collective bargaining? Discuss each type of intervention in a brief essay.
What will be an ideal response?
Question 2A supervisor's knowledge power is defined as:
(a) the power that comes from his or her mana-gerial position, (b) the power that comes from having technical knowledge, expertise, and experience, (c) the power that comes when the supervisor demonstrates a strong sense of self-esteem, self-confidence and honesty, (d) all of the above are correct.
Question 3What are the different types of strikes? What is the purpose of picketing during a strike?
What will be an ideal response?
Question 4Union activism and unclear job descriptions are often underlying causes for employee grievances.
What will be an ideal response?
Question 5Supervisors can best handle grievances by providing grievants with long, written responses so that the issue is clear.
Indicate whether this statement is true or false.
Question 6The uncivil person is difficult because he or she
a. typically makes an atrocious personal appearance.
b. is rude enough to disregard the rights and needs of others.
c. attempts to out-perform others to the point of over-working.
d. attempts to under-perform others to the point of goofing off.
Question 7When faced with a coworker with a personality quirk, it is best to
a. show sympathy without submitting to his or her demands.
b. ignore the person until he or she changes.
c. display a quirk of your own.
d. shower the person with affection.
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