A key component of total quality management is _____.
a. everyone in an organization has a customer
b. the organization values everyone
c. doing the job faster
d. all of the above
e. answers a and b
Question 2Goal setting is usually used at the team level and not at the individual level.
Indicate whether the statement is true or false
Question 3A systematic and explicit approach to the data-collection process _____.
a. is normally not used in the problem-solving process
b. is an initial approach in the OD process
c. includes utilization of the inverse correlation model
d. will give a higher probability for success
e. none of the above
Question 4Automobile sales that occur without the involvement of a dealer are referred to as ___________ .
Fill in the blanks with correct word
Question 5Most Fortune 500 companies use a functional structure because it allows them to grow and expand their operations while maintaining control over their activities.
Indicate whether the statement is true or false
Question 6The case of Michael Eisner and Michael Ovitz at Disney provides an example of the potential negative consequences of in-groups.
a. true
b. false
Question 7___________ is the communication style that describes people whose communication patterns are primarily indirect, and who avoid conflict, are easily persuaded/bullied, and overly concerned about pleasing others.
Fill in the blanks with correct word
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