With regard to successfully repairing broken trust in negotiations, which of the following is most
true?
A) Allowing the injured parties express their feelings is an important step.
B) People who believe that moral character can change over time are less likely to trust
someone after an apology.
C) Avoid involving a professional third party.
D) Repairing broken trust is more difficult with individuals than with groups.
Question 2Many municipalities systematically gather input from the public about projects such as parks, freeways, or other developments. Which stage of the planned change process best describes this example?
a. recognize the need for change
b. development of change ideas
c. implementation
d. allocation of resources
Question 3Ethical behavior and integrity for a leader is most likely to result in:
A) higher subordinate satisfaction and trust
B) higher ratings for the leader by bosses
C) higher unit performance
D) less stress for the leader
Question 4In vertical collectivistic cultures:
a. all members of the group are seen as equal.
b. the individual is seen as unique and superior to others.
c. individuals must sacrifice themselves for the group.
d. the individual is unique but equal to others.
Question 5All of the following are effective strategies for transforming personal conflict into task conflict
except:
A) concealing anger and frustration
B) finding a common node in parties' social networks
C) focusing on the future
D) joining forces to compete against a common enemy
Question 6Which is not one of the four key characteristics of Lewin's model for change?
a. recognizing the need for change
b. understand there will rarely be resistance to change
c. focus on people as the source for learning and change
d. support new behaviors and allow them to take hold
Question 7Which is not a major obstacle in evaluating ethical leadership for individual leaders?
A) the subjectivity inherent in the selection of criteria
B) lack of interest in ethical leadership among scholars
C) difficulty in determining if the ends justifies the means
D) cultural differences in standards of ethical behavior
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