What is the second step in the ADDIE training process?
A) developing training aids
B) defining the training objectives
C) designing the overall training program
D) designating employees who need training
Question 2Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of ten employees. Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than one year.
The other six salespeople have been with Samson anywhere from three to seven years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales.
Which of the following most likely undermines the argument that the drop in Samson's sales can be solved through training?
A) The newest members of the Samson sales force are unfamiliar with the procedures used by the firm to measure the effectiveness of new drugs.
B) Samson recently eliminated its long-standing policy of paying salespeople commissions on top of base salaries, which angered employees.
C) Samson's most experienced salesperson retired after working at the firm for more than twenty years.
D) Samson sales team members recently received their annual performance appraisals.
Question 3________ identifies the training employees will need to fill future jobs.
A) Competency modeling
B) Performance analysis
C) Strategic training needs analysis
D) Screening
Question 4What is the first step in the ADDIE training process?
A) assessing the program's successes
B) appraising the program's budget
C) analyzing the training need
D) acquiring training materials
Question 5In a short essay, describe the four factors that contribute to the likelihood of success for a product or service in an international market.
What will be an ideal response?
Question 6Which of the following will most likely NOT help employers protect themselves against charges of negligent training?
A) confirming an employee's claims of skill and experience
B) providing extensive and appropriate training
C) evaluating the effectiveness of the training
D) paying employees for their training time
Question 7MTR Enterprises failed to provide adequate safety training to one of its employees. As a result, the employee harmed a customer. A court would most likely find MTR liable for ________.
A) discrimination
B) negligent training
C) occupational fraud
D) hazardous training
Question 8In a short essay, describe the purpose of CORE. How does it aid managers? Provide an example of an organization that benefited from CORE.
What will be an ideal response?
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