In a sales message, the last paragraph should:

In a sales message, the last paragraph should:
 a. make a final reference to the selling point and picture good things resulting for the receiver.
 
  b. depict the action as easy to take and encourage the reader to act quickly.
 
  c. ask confidently for action, avoiding  I hope and  if phrasing.
 
  d. accomplish all of the above.

Ques. 2

Companies that know how to resolve claims effectively will retain most of their complainers as customers.
  Indicate whether the statement is true or false

Ques. 3

Common types of persuasive requests include claim messages and requests for special favors and information.
  Indicate whether the statement is true or false

Ques. 4

Sunil has written you requesting information of the PS3 video game console. Your reply is:
 a. an unsolicited sales message.
 
  b. a solicited sales message.
 
  c. a routine claim.
 
  d. a request for proposal.