When making a telephone call, use a three-point ________ by naming the person you are calling, by identifying yourself and your affiliation, and by giving a brief explanation of your reason for calling.
Fill in the blank(s) with correct word
Ques. 2Which of the following is a key ethical responsibility of all team members?
A) Ensuring that no one is a social loafer.
B) Taking primary responsibility for the success of the group effort.
C) Creating a fun social atmosphere.
D) Giving and receiving constructive feedback.
E) Contributing work that is good enough to be acclaimed by other members.
Ques. 3________ presentations are those that require you to communicate effectively with nonnative speakers of English; these require special sensitivity and planning.
Fill in the blank(s) with correct word
Ques. 4Which of the following is not a helpful strategy when providing constructive feedback?
A) Avoid accusatory statements beginning with you.
B) Avoid labels.
C) Avoid speaking for absent, anonymous people.
D) Avoid providing specific, recent examples.
E) Avoid words like lazy and irresponsible.
Ques. 5By bringing ________ into the open and encouraging confrontation, a team can prevent personal resentment and group dysfunction.
Fill in the blank(s) with correct word
Ques. 6When we use language that respects people's dignity and highlights a person rather than his or her disability, we say we are applying ____ language.
A) situational
B) redirective
C) realism focused
D) socially inclusive
E) people-first
Quick Reply
