Businesses want their customers to communicate when merchandise or service is not satisfactory.
Indicate whether the statement is true or false
Ques. 2Renzo uses his computer to access an online meeting room where he takes part in meetings with his department members. In this meeting room, participants are able to present PowerPoint slides and Word documents, share spreadsheets, demonstrate products, visit Web pages, and use a white board. Renzo and his colleagues are using what type of collaboration technology?
A) Audioconferencing
B) Web conferencing
C) Instant messaging
D) A blog
Ques. 3Because you expect persuasive claims to be granted willingly, a forceful, accusatory tone is inappropriate.
Indicate whether the statement is true or false
Ques. 4Which of the following statements about ending a meeting is most accurate?
A) The meeting should not end until all agenda items have been fully discussed.
B) If minutes are taken, they should be distributed at the next meeting.
C) Because all participants should be responsible for paying attention during the meeting, a summary at the end of the meeting would be a waste of time.
D) All participants should leave the meeting with a full understanding of what has been accomplished.
Ques. 5An appreciation message must never be addressed to an individual's supervisor.
Indicate whether the statement is true or false
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