When issuing orders or highlighting errors, it is best to use the word you in the message. ...

Answer to #1

Answer: False
Explanation: To be effective, avoid using you in negative waysfor example, issuing orders and accusations. In those cases, use impersonal expressions rather than you.

Answer to #2

Answer: False
Explanation: Some business messages simply convey information rather than make requests or ask questions. For example, you may reply to requests, respond to claims, confirm information, make announcements, or provide instructions. You can consider these messages routine if the information will not surprise, disappoint, or anger the audience.

Answer to #3

Answer: False
Explanation: Even though you should be direct, be careful not to be too abrupt, especially in email messages. If someone writes you a carefully composed email asking a question, respond with more than yes or no. That may seem dismissive.

Answer to #4

Answer: True
Explanation: As you analyze the content to include in the message, consider how much detail the audience needs to know. If the reason for your request is not obvious, you will need to explain it. If the audience expects requests like yours, much less detail is required.

Makes more sense now, TY