In most cases, when making routine requests you should assume that the audience will not comply.
Indicate whether the statement is true or false.
Ques. 2Much of the most critical communication between a company and its customers is about
A) production issues.
B) quality issues.
C) unique problems that may arise.
D) routine matters.
E) personnel issues.
Ques. 3Choosing between the direct and indirect approaches in a routine request depends primarily on
A) whether the audience is internal or external.
B) whether the audience is large or small.
C) how reluctant the audience will be to comply.
D) how soon you need the request fulfilled.
E) when you send the request.
Ques. 4Writing thank you in advance at the close of a routine request
A) is courteous and effective.
B) will guarantee a positive response.
C) is best to avoid, since many people find it presumptuous.
D) is most effective when you end the statement with an exclamation point.
E) is expected when your audience is unfamiliar.
Ques. 5When making an unusual or complex request, it is best to
A) ask all at once, even if it makes results in one long and complicated question.
B) use passive voice to state the request.
C) break it down into specific, individual questions.
D) use a particularly demanding tone.
E) warn the audience that they might struggle to understand it.
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