In part, poor listening occurs because listeners
A) can think faster than speakers can speak.
B) concentrate on each word the speaker says, rather than the overall point.
C) are unable to think originally.
D) cannot process words and phrases as quickly as speakers can say them.
E) do all of the above.
Ques. 2The first step in the basic listening process is
A) receiving the message.
B) interpreting the message.
C) evaluating the message.
D) encoding the message.
E) decoding the message.
Ques. 3Selective listening refers to
A) a highly focused form of listening.
B) letting one's mind wander until something personally relevant is said.
C) a form of defensive listening.
D) listening only long enough to form an opinion.
E) a timesaving technique in which you ignore at least 25 of what is being said.
Ques. 4A reliable employee you supervise has come to speak with you about a leave of absence related to personal issues. To understand her feelings and needs, you should engage in
A) content listening.
B) empathic listening.
C) critical listening.
D) sustained listening.
E) defensive listening.
Ques. 5Within 48 hours, people tend to forget approximately ________ percent of what was said in a 10-minute conversation.
A) 10
B) 25
C) 50
D) 75
E) 90
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