Professional conduct, when working with diverse staff members, includes
A) openness to new ideas.
B) collaborative techniques.
C) resisting the feeling one needs to change others.
D) an interest in the professional growth of others.
E) All of these answers are correct.
Question 2The text suggests the following stress reduction techniques
A) a brisk walk around the room or yard.
B) going into a closet to scream.
C) talking to a staff member.
D) taking medication.
E) a brisk walk around the room or yard and talking to a staff member.
Question 3In most problem situations, there
A) is more than one alternative solution.
B) are two choices: to live with it or work on it.
C) is one factor, refusing to talk, that can inhibit solution.
D) is less defensiveness if reflective listening and I messages are used.
E) of these answers are correct.
Question 4The main goal in communicative problem-solving is
A) to teach participants to listen.
B) to find courses of action that all are willing to try.
C) to find quick solutions.
D) to feel you were listened to.
E) All of these answers are correct.
Question 5A distinct advantage in any problem-solving situation is knowing
A) that, in most cases, the solution happens.
B) a communication problem-solving sequence to use as a guide.
C) you will be a success if you use the proper sequence.
D) how to win without compromise.
E) that problem-solving is plain old luck.
Question 6Mrs. Schultz, Lielo's mother, is angry and yells, Lielo wet her pants again. I don't think any of you remembered to remind her You respond by saying
A) You're upset because you don't think we reminded Lielo.
B) They all wet sometimes, Mrs. Schultz.
C) I didn't see her wet today.
D) We remind all the children right before snacks.
E) My child wets at school, too.
Question 7Experts urge student teachers to
A) hide and hold negative feelings.
B) admit strong feelings.
C) deal with strong feelings.
D) communicate strong feelings with communicative skill.
E) talk out strong feelings.
Question 8An underestimated, yet critical aspect of communicating is
A) one's vocabulary.
B) the ability to gesture.
C) sentence length.
D) nonverbal components.
E) breathing tempo.
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