1. Explain the role of the governing body as it relates to the oversight of quality in healthcare industry.
In any complex organisation, it is the role—and the responsibility—of the leadership to set standards for performance. This responsibility is especially important if healthcare organisations are to succeed, both clinically and financially.
The governing body, as representatives of the community, must support processes for patient safety to be monitored and improved, and it must hold the administrative and clinical leadership accountable for good outcomes and quality care. Moreover, globalisation of healthcare services and competition for market share are encouraging standardisation, transparency and the use of measures to objectify the delivery of care. Governing bodies can no longer rely on CEOs or medical leadership to provide the impetus for improvement efforts.
2. Identify 2-3 specific actions used by progressive healthcare organizations to better engage the board in quality oversight. In addition to describing these best practices, be sure to compare and contrast the strengths and limitations of each model.
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