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Better-trained personnel exhibit several characteristics such as ________, which means they respond ...

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Better-trained personnel exhibit several characteristics such as ________, which means they respond ...

Question 1.

Better-trained personnel exhibit several characteristics such as ________, which means they perform the service consistently and accurately.

• responsiveness

• courtesy

• reliability

• credibility

• competence

Question 2.

Better-trained personnel exhibit several characteristics such as ________, which means they respond quickly to customers' requests and problems.

• reliability

• competence

• credibility

• courtesy

• responsiveness

Textbook

Marketing Management

Edition: 13^th

Authors: Kotler, Keller

Read 120 times

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