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rizumidancer rizumidancer
wrote...
Posts: 507
Rep: 6 0
5 years ago

Question 1.

Better-trained personnel exhibit several characteristics such as ________, which means they perform the service consistently and accurately.

• responsiveness

• courtesy

• reliability

• credibility

• competence

Question 2.

Better-trained personnel exhibit several characteristics such as ________, which means they respond quickly to customers' requests and problems.

• reliability

• competence

• credibility

• courtesy

• responsiveness
Textbook 
Marketing Management

Marketing Management


Edition: 13th
Authors:
Read 120 times
1 Reply
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Answer verified by a subject expert
jzhu11jzhu11
wrote...
Posts: 414
5 years ago
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rizumidancer Author
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5 years ago
This site is awesome
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Yesterday
Just got PERFECT on my quiz
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2 hours ago
Brilliant
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