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Home Q & A Board Humanities Art and Culture Travel and Tourism
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Lighting2551 Lighting2551
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4 years ago
A strategy to generate customer satisfaction with ________ and ________ can result in reduced complaining behaviors.

▸ empathy, assurance

▸ tangibles, responsiveness

▸ empathy, reliability

▸ tangibles, reliability
Textbook 
Tourism: The Business of Hospitality and Travel

Tourism: The Business of Hospitality and Travel


Edition: 6th
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JaxJax
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4 years ago
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Lighting2551 Author
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4 years ago
Smart ... Thanks!
erimis
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Yesterday
Thanks
Jodias
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2 hours ago
Correct Slight Smile TY
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