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Begonia Begonia
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4 years ago
In the example in the text, a dissatisfied customer at Happy Jack's store could cost the store how much in revenues and other lost customers over a ten-year period?

▸ $198,000 in lost revenue and 12 lost customers

▸ $874,000 in lost revenue and 28 lost customers

▸ $442,000 in lost revenue and 17 lost customers

▸ The text does not estimate the total revenue loss.
Textbook 
Customer Service: Career Success Through Customer Loyalty

Customer Service: Career Success Through Customer Loyalty


Edition: 6th
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gumpfablegumpfable
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#1
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4 years ago
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Begonia Author
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4 years ago
Good timing, thanks!
7.prime7105
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Yesterday
Thanks for your help!!
bkrandy
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2 hours ago
Thanks
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