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How do back-of-the-house staff interactions with servers affect service?

cliff313342

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How do back-of-the-house staff interactions with servers affect service?

How do back-of-the-house staff interactions with servers affect service?

▸ Positive interaction directly reflects ways in which servers interact with guests

▸ The servers interact positively with everyone and BOH lives easier

▸ BOH is too busy to worry about interaction with servers

▸ It should not have any effect; servers need to learn to shake it off

Textbook

ManageFirst: Customer Service

ManageFirst: Customer Service

Edition: 2^nd

Author: National Restaurant Association

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Ed818

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