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What should a server do when a guest seems to have his or her mind completely made up and orders a ...

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What should a server do when a guest seems to have his or her mind completely made up and orders a ...

What should a server do when a guest seems to have his or her mind completely made up and orders a value item and water with no side items?

▸ Never persist in selling items a guest does not want

▸ Become more aggressive in tactics, continuing throughout the meal

▸ Appeal to the guest's sympathies and imply that sales goals must be met

▸ Consider this to be a challenge and suggest items to take home

Textbook

ManageFirst: Customer Service

Edition: 2^nd

Author: National Restaurant Association

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Just got PERFECT on my quiz

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This helped my grade so much Perfect

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