Should your marketing plan strive to eliminate all customer churn? Explain your

mag90si

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8 years ago

Should your marketing plan strive to eliminate all customer churn? Explain your

Should your marketing plan strive to eliminate all customer churn? Explain your answer.

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bolbol

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Staff Member

A year ago

It's impossible for businesses to stop all customer churn, but given the cost of churn, it’s within your best interests to minimize it when possible. Look for chances to reduce friction points, support customers throughout the sale and afterward, and find ways to offer them something special. Build loyalty, and customers will stay.

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