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IMevolving IMevolving
wrote...
Posts: 1902
8 years ago
It is okay for firms to create expectations that exceed the service the firm can or will offer if it will attract customers.
A) True
B) False
Textbook 
Strategic Management: Concepts and Cases

Strategic Management: Concepts and Cases


Edition: 11th
Author:
Read 118 times
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Answer verified by a subject expert
Gina991Gina991
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Posts: 2142
8 years ago
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IMevolving Author
wrote...
8 years ago
Perfect, now on to the next one
wrote...
8 years ago
It takes some time to appreciate the content, once you get an understand, it becomes more clear
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