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nailat nailat
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Posts: 2268
8 years ago
The sales director of RealPlan has observed that during the selling process the sales team primarily focuses on promoting product features and benefits to customers. Although the sales team has a high closure rate of initial sales, the team has a low rate of repeat business. Which stage of the typical buying process should RealPlan salespeople most likely focus on to improve customer retention rates?
A) needs awareness
B) building rapport
C) presentation skills
D) purchase procedures
E) self-actualization
Textbook 
Selling Today: Creating Customer Value

Selling Today: Creating Customer Value


Edition: 13th
Authors:
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NicroNicro
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Posts: 1995
8 years ago
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nailat Author
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8 years ago
Awesome! Thanks
wrote...
8 years ago
glad you liked it
wrote...
5 years ago
Woow thank you so much
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