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silverbullet silverbullet
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7 years ago
Which of the following statements about customer involvement is best?
A) In service industries, customer contact is of minor importance.
B) When customer involvement is highly customized, a process is more likely to use a standardized-services process rather than a customized-services process.
C) For services that directly involve the customer, the customer often dictates time and location of the service.
D) A firm that produces standardized products often seeks customer specifications.
Textbook 
Operations Management: Processes and Supply Chains

Operations Management: Processes and Supply Chains


Edition: 11th
Authors:
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DreaminDreamin
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silverbullet Author
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#2
7 years ago
needed this today

thanks so much
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#3
7 years ago
I took this business course last semester, happy to help
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