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MichaelTran MichaelTran
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7 years ago
The following statements are about the relationship between job satisfaction and customer satisfaction for front line employees who have regular customer contact.

I.   Employee satisfaction is positively correlated to customer satisfaction .
II.   Employee satisfaction has no correlation to customer satisfaction .
III.    Satisfied customers tend to raise employee satisfaction .

Which of these statements are true?
A) I only
B) II only
C) III only
D) I and III
E) II and III
Textbook 
Organizational Behavior

Organizational Behavior


Edition: 14th
Authors:
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- UOIT Student
- Organizational Behavior
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Melinda98Melinda98
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7 years ago
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MichaelTran Author
wrote...
#2
7 years ago
Will pass this forward, appreciate it
- UOIT Student
- Organizational Behavior
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