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Which of the following would NOT be considered a customer touch point?

matashola

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Which of the following would NOT be considered a customer touch point?

Which of the following would NOT be considered a customer touch point?
a.   service calls
b.   television ads
c.   Web sites
d.   return counters
e.   All of the above are customer touch points.

Textbook

Market Based Management

Market Based Management

Edition: 5^th

Author: Best

Read 128 times

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matashola Author

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