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matashola matashola
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8 years ago
Dissatisfied customers who complain can be retained _____.
a.   and remain loyal
b.   but are more likely to switch to competitors’ products
c.   but remain vulnerable until the source of their dissatisfaction is adequately addressed
d.   but will most likely leave as soon as new sources to satisfy their needs can be identified
e.   but it is not cost effective for a business to try to do so
Textbook 
Market Based Management

Market Based Management


Edition: 5th
Author:
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D-manD-man
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8 years ago
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matashola Author
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#2
8 years ago
I'll take your word for it, thx
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