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The nursing staff has been asked to contribute to the design of a new customer/patient satisfaction ...

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The nursing staff has been asked to contribute to the design of a new customer/patient satisfaction ...

The nursing staff has been asked to contribute to the design of a new customer/patient satisfaction survey that will be adopted for use in the hospital as a whole. What should the nurses consider when working on this document? Select all that apply.
1. Customer/patient satisfaction reflects attitudes.
2. Customer/patient expectations play a major role in patient satisfaction.
3. Once customer/patient satisfaction is measured, developing strategies to increase it will be a straightforward process.
4. It is difficult to identify who the customers of a healthcare organization really are.
5. Customer/patient satisfaction is difficult to measure.

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Leadership and Management for Nurses: Core Competencies for Quality Care

Edition: 3^rd

Author: Finkelman

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