× Didn't find what you were looking for? Ask a question
Top Posters
Since Sunday
5
a
5
k
5
c
5
B
5
l
5
C
4
s
4
a
4
t
4
i
4
r
4
Home Q & A Board Other Fields Homework Help Business Management
New Topic  
EnS0urce EnS0urce
wrote...
Go to Answer
Posts: 680
Rep: 0 0
6 years ago
Customer contact, for the purpose of classifying a system as being high-contact or low-contact, is measured by:
 a. the percentage of a service provider's workday spent with customers.
  b. the percentage of time a customer must be in the system relative to the total time it takes to provide a service.
  c. the number of service encounters occurring in a given span of time.
  d. the number of different service providers required to serve one customer.
Read 90 times
1 Reply
Replies
Answer verified by a subject expert
studentestudente
wrote...
#1
Top Poster
Posts: 887
Rep: 3 0
6 years ago
Sign in or Sign up in seconds to unlock everything for free
1

Related Topics

EnS0urce Author
wrote...

6 years ago
Smart ... Thanks!
amandamraz
wrote...

Yesterday
Brilliant ツ
kriggs62
wrote...

2 hours ago
Thank you, thank you, thank you!
New Topic      
Quick Reply
Explore
Post your homework questions and get free online help from our incredible volunteers
  1339 People Browsing
Start New Topic Take the Tour CoursesNew Study Tools Topics Trending Browse by Textbook
Live Chat
Related Images
  
 163
  
 811
  
 137