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EnS0urce EnS0urce
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6 years ago
Customer contact, for the purpose of classifying a system as being high-contact or low-contact, is measured by:
 a. the percentage of a service provider's workday spent with customers.
  b. the percentage of time a customer must be in the system relative to the total time it takes to provide a service.
  c. the number of service encounters occurring in a given span of time.
  d. the number of different service providers required to serve one customer.
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studentestudente
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6 years ago
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EnS0urce Author
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6 years ago
This helped my grade so much Perfect
jakechambo3
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Yesterday
Good timing, thanks!
larrybrads
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2 hours ago
Thanks
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