Service guarantees are ways to reduce customer's perceived risk with the service.
Indicate whether the statement is true or false
Question 2List the main members of an advertising agency's creative team? Consider how they are assigned tasks in producing written, audio, and visual elements of ads; and briefly describe these roles and responsibilities.
Question 3Brush Strokes is an art supply store located in a town with a population of about 100,000 people. The town is also home to a major State University. Brush Strokes gets a majority of its business from the student population. It uses the services of a local full-service advertising agency to promote themselves. A large part of its marketing budget has been used in running small advertisements in the local and school newspapers at the beginning of each term. The advertising agency is now recommending that Brush Strokes devote a majority of its budget to running television spots during broadcasts of the University's football and basketball games. While the owners of Brush Strokes agree that they could be doing a better job of reaching a larger portion of the student population, they have not come to any conclusions about the best way to accomplish this. The owners of Brush Strokes are concerned that their agency may be recommending television advertising because it would be profitable for the agency. Brush Strokes can avoid paying for ineffective advertising campaigns by changing to a system of compensation.
a. commission
b. fee
c. pay-for-results
d. markup charge
Question 4Which of the following is NOT a typical social responsibility issue for U.S. franchise systems?
a. immigration
b. work/life issues
c. employment of individuals with disabilities
d. payment of the minimum wage in accordance with the Fair Labor Standards Act
Question 5Service guarantees are not beneficial to the service provider.
Indicate whether the statement is true or false
Question 6A hospital is attempting to change its image. In the past, the hospital has been perceived as having a high degree of expertise across all medical services, but also as having a cold and unfeeling atmosphere. This has resulted in the hospital losing business in situations where patients feel that a procedure is simple enough that any hospital can perform it equally well. The decision is made to hire a local advertising agency. The agency's creative director meets with the hospital marketing director to develop a creative brief. It focuses on print ads for local newspapers and regional magazines, and states that the advertising for the hospital must create feelings of caring and warmth, without explicitly stating that the hospital caresa tactic that has been used again and again by other medical institutions. One last thing that she recommends to the client involves her choice of a particular element from among hundreds of options. She admits she has agonized over her selection on this because it affects not only readability, but also sets the mood and tone of the overall visual impression. She is most likely talking about the
_____.
a. illustration format
b. layout
c. typeface
d. color
Question 7Brush Strokes is an art supply store located in a town with a population of about 100,000 people. The town is also home to a major State University. Brush Strokes gets a majority of its business from the student population. It uses the services of a local full-service advertising agency to promote themselves. A large part of its marketing budget has been used in running small advertisements in the local and school newspapers at the beginning of each term. The advertising agency is now recommending that Brush Strokes devote a majority of its budget to running television spots during broadcasts of the University's football and basketball games. While the owners of Brush Strokes agree that they could be doing a better job of reaching a larger portion of the student population, they have not come to any conclusions about the best way to accomplish this. Brush Strokes is looking for a way to increase sales. The advertising agency helps create an innovative message that will be conveyed through promotions and mobile marketing. Which of the following agency services is the company using?
a. Billing services
b. Creative services
c. Administrative services
d. Media buying services
Question 8Examples of ethical issues in marketing include all the following except:
a. the franchisor requires the franchise to purchase low moving products in order to receive ship of other hot products
b. reducing the size of a product package, the contents of the package and adjusting the price of the product to reflect the new (smaller) size.
c. representing a product as the most current model when in fact a newer model is available
d. the franchisor launches a system-wide advertising campaign for a product and mandates the price franchisees must charge for the advertised product.
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