Five components for measuring customer service are
a. Customer
b. Perceived quality
c. Perceived value
d. Customer expectations
e. All of the above
Question 2The major benefits from cost reduction efforts occur when supply management is involved early in ________.
a. Production process
b. New product/service development cycle
c. Maintenance process
d. Logistics
e. Quality control process
Question 3The __________________ type is a form that displays a selection form for a web site visitor to indicate choices to a question or an ordering option.
a. CHOOSER
b. BOX CHOICE
c. CHECKBOX
d. CHEX
e. TEX-MEX
Question 4The cost element(s) analyzed in the process of cost analysis:
a. Overhead
b. All of the choices.
c. Administrative costs
d. Material
e. Labor hours
Question 5Forms on your web site allow for
a. surveying.
b. order taking.
c. the administration of tests.
d. interactivity.
e. all of the above.
Question 6Price analysis refers to the process of comparing supplier prices against ________, without direct knowledge of supplier's costs.
a. external price benchmarks
b. None of the choices.
c. previous associated purchasing costs, if any
d. actual cost of production
e. prices of competitive suppliers
Question 7The use of the Internet for customer surveys has become a less costly way to get input from a company's marketing segments. As a result, the results of such surveys have little credibility.
a. True
b. False
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