List and describe the five steps involved in planning a union drive and election.
What will be an ideal response?
Question 2The confrontation process should begin with
a. critical feedback to the person being confronted.
b. a humorous comment about the difficult person's personality.
c. an apology for the confrontation.
d. knowledge of what constitutes acceptable behavior.
Question 3As a manager, you are legally prohibited from discussing union membership with employees and from distributing information regarding how employees can revoke their cards.
Indicate whether this statement is true or false.
Question 4A customer says you are foolish not to grant him a bigger discount. It is recommended that you
a. regard his insult as part of the jo
b.
b. take the insult personally so you can retaliate.
c. say, Yes, I am a fool.
d. say, It takes a fool to recognize a fool.
Question 5Most employers decide to contest the union's right to represent their employees.
Indicate whether this statement is true or false.
Question 6Shaquille O'Neal, the professional basketball player, told a fan, There's a 95 percent chance I can make a slam dunk if I'm near the basket. According to expectancy theory, O'Neal is expressing a(n)
a. expectancy. c. valence. b. instrumentality. d. goal.
Question 7In the majority of NLRB elections, the employer loses because top management fails to focus enough attention on money and benefits.
Indicate whether this statement is true or false.
Question 8A union campaign during an NLRB election will usually focus on issues such as respect, dignity, and fairness, in addition to job security.
Indicate whether this statement is true or false.
Question 9During an NLRB election, HR managers should help their firm by becoming closely involved in the details of the election.
Indicate whether this statement is true or false.
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