A crossed transaction occurs when a message sent from one ego state receives an expected response from the other person's appropriate ego state.
Indicate whether the statement is true or false
Question 2Using this medium in a negotiation facilitates the opportunity for immediate clarification and feedback.
What will be an ideal response?
Question 3Goal setting occurs at the _____ level.
a. individual
b. departmental
c. team
d. organizational
e. all of the above
Question 4A manager chooses to tell affected employees about an impending layoff, despite the damage this causes to the stock price of the organization. She did this because it was the right thing to do. Which model of ethics is she using?
A) justice
B) moral rights
C) utilitarian
D) mutual association
Question 5Pitfall(s) in the diagnostic phase that should be avoided are:
a. sticking with a diagnosis that has been used often and successfully by the practitioner in the past
b. making a diagnosis that predominately considers the immediate needs of the organization
c. focusing on symptoms rather than causes
d. all of the above
e. answers a and c
Question 6A manager decides to locate a manufacturing plant in a location that maximizes the overall benefits to the stakeholders. Which model of ethics is being used by the manager?
A) justice
B) moral rights
C) utilitarian
D) mutual association
Quick Reply
