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crypto crypto
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An appliance repair firm wishes to determine the degree of customer satisfaction with its repair services. A survey is sent to each customer to determine whether their appliance was repaired properly, whether the workman arrived at the promised time, and whether the repair charge was within the original estimate. Other questions dealt with the conduct of the repairperson in terms of dress and customer relations skills. This survey is an example of which stage of the retail strategy?
A) feedback
B) adaptation
C) tactics
D) positioning
Textbook 
Retail Management: A Strategic Approach

Retail Management: A Strategic Approach


Edition: 13th
Authors:
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voltenvolten
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crypto Author
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5 years ago
Thank you, thank you, thank you!
nsak
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Yesterday
Just got PERFECT on my quiz
jaray75
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2 hours ago
Brilliant ツ
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