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Posts: 143
3 months ago

Question 1.

A profitable customer is a person, household, or company that over time yields a revenue stream that exceeds by an acceptable amount the company's cost stream of attracting, selling, and servicing the customer.

• true

• false

Question 2.

The best thing a company can do in the face of company mistakes is to discourage the customer from complaining.

• true

• false
Source  Download
Marketing Management
Edition: 13th
Authors:
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1 Reply
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Answer verified by a subject expert
wrote...
Posts: 186
3 months ago
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Answer 1

true

Answer 2

false
1
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