The customer's level of satisfaction is influenced by the comparison of expected quality to actual ...

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The customer's level of satisfaction is influenced by the comparison of expected quality to actual ...

The customer's level of satisfaction is influenced by the comparison of expected quality to actual perceived quality.

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Tourism: The Business of Hospitality and Travel

Edition: 6^th

Authors: Cook, Hsu, Taylor

Read 98 times

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dupoyjohn134 Author

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