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Jamesgrams Jamesgrams
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4 years ago
How should managers address guest greeting in their establishment?

▸ Define expectations and train staff to meet them

▸ Have this handled by host station or first contact

▸ Be at the door to perform the task themselves

▸ Saying "hello" is fairly straightforward; no need to fuss over this
Textbook 
ManageFirst: Customer Service

ManageFirst: Customer Service


Edition: 2nd
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gpenn123gpenn123
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4 years ago
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Jamesgrams Author
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