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Whaley Whaley
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4 years ago
What must the manager do if an intoxicated guest refuses to surrender his or her car keys and insists on driving?

▸ Notify law enforcement

▸ Have staff physically restrain the guest

▸ Document efforts to stop the guest in an incident report

▸ Have the guest sign a waiver of operation liability
Textbook 
ManageFirst: Customer Service

ManageFirst: Customer Service


Edition: 2nd
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Mikayla15Mikayla15
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4 years ago
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