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mkjmabrey mkjmabrey
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A year ago
Which of the following represents the three-part formula for responding positively to a claim using social media?

▸ Understanding, apology, and solution

▸ Identification, resolution, and apology

▸ Apology, blame, and dismissal

▸ Defense, plan of action, and follow up

▸ Tweeting, wall posts, and rating alterations
Textbook 
Business Communication: Polishing Your Professional Presence

Business Communication: Polishing Your Professional Presence


Edition: 4th
Authors:
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xuelixueli
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A year ago
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mkjmabrey Author
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A year ago
You make an excellent tutor!
hmonier
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Yesterday
Smart ... Thanks!
cipcal
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2 hours ago
Brilliant ツ
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