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jerico jerico
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9 years ago
For each of the following Balanced Scorecard measures, identify which of the four perspectives (Financial, Customer, Internal Business Process, or Learning and Growth) the measure best represents.

________   a.   On-time delivery of gasoline from refineries to retail stations
________   b.   Customer satisfaction
________   c.   Common stock price
________   d.   Return on investment
________   e.   Market share
________   f.   Number of days lost to accidents
________   g.   Employee satisfaction
________   h.   Friendliness of employees
________   i.   Repeat purchases
________   j.   Cash flow from operations
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Cost Accounting

Cost Accounting


Edition: 14th
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cyborgcyborg
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jerico Author
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#2
9 years ago
Thank you for the help. I took this course as an elective, glad it's over in three weeks. Great textbook though!
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#3
9 years ago
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