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6 years ago
State the strategy for each of the perspectives of the balanced scorecard.

Balanced scorecard perspective   Strategy
Financial


   
Customer


   
Internal business


   
Learning and growth
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Horngren's Financial & Managerial Accounting, The Financial Chapters

Horngren's Financial & Managerial Accounting, The Financial Chapters


Edition: 5th
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Balanced scorecard perspective   Strategy
Financial
   Increase company profits by increasing revenue growth and productivity.
Customer
   Improve customer satisfaction for long-term success.
Internal business
   Improve internal efficiency and effectiveness to achieve profitability and customer satisfaction through innovation, operations, and post-sales service.
Learning and growth   Retain skilled employees, update technology, and create a positive corporate culture to provide a foundation for improved internal operations, sustain customer satisfaction, and generate financial success.
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6 years ago
Thanks!
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