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Statingu Statingu
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9 years ago
A customer service person comes 3 hours late to service your computer. Which of the following gaps best describe this situation?
A) the gap between service quality specifications and service delivery
B) the gap between service delivery and external communications
C) the gap between customers' expectations and management perceptions
D) the gap between management's perception and service quality specifications
Textbook 
Marketing Management

Marketing Management


Edition: 4th
Authors:
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Russo88Russo88
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#1
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9 years ago
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Back in the days when I was young, I'm not a kid anymore. But some days I sit and wish I was a kid again ♪♫

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Statingu Author
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#2
9 years ago
That makes a lot sense now. Thanks again.
wrote...
#3
9 years ago
You're welcome Wink Face Love sharing my knowledge with the world
Back in the days when I was young, I'm not a kid anymore. But some days I sit and wish I was a kid again ♪♫
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