Top Posters
Since Sunday
7
n
3
j
3
o
2
x
2
c
2
2
p
2
n
2
3
2
C
2
z
2
Home Q & A Board Other Fields Homework Help Business
New Topic  
Statingu Statingu
wrote...
Go to Answer
Posts: 2996
Rep: 1 0
8 years ago
A customer service person comes 3 hours late to service your computer. Which of the following gaps best describe this situation?
A) the gap between service quality specifications and service delivery
B) the gap between service delivery and external communications
C) the gap between customers' expectations and management perceptions
D) the gap between management's perception and service quality specifications
Textbook 
Marketing Management

Marketing Management


Edition: 4th
Authors:
Read 179 times
3 Replies
Replies
Answer verified by a subject expert
Russo88Russo88
wrote...
#1
Top Poster
Posts: 2997
Rep: 38 0
8 years ago
Sign in or Sign up in seconds to unlock everything for free
More solutions for this book are available here
1
Back in the days when I was young, I'm not a kid anymore. But some days I sit and wish I was a kid again ♪♫

Related Topics

Statingu Author
wrote...
#2
8 years ago
That makes a lot sense now. Thanks again.
wrote...
#3
8 years ago
You're welcome Wink Face Love sharing my knowledge with the world
Back in the days when I was young, I'm not a kid anymore. But some days I sit and wish I was a kid again ♪♫
New Topic      
Quick Reply
Explore
Post your homework questions and get free online help from our incredible volunteers
  950 People Browsing
Start New Topic Take the Tour CoursesNew Study Tools Topics Trending Browse by Textbook
Live Chat
Related Images
  
 2538
  
 258
  
 266
Your Opinion
Which industry do you think artificial intelligence (AI) will impact the most?
Votes: 352
Previous poll results: Do you believe in global warming?