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mag90si mag90si
wrote...
Posts: 4461
6 years ago
Should your marketing plan strive to eliminate all customer churn? Explain your answer.
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Staff Member
2 months ago
It's impossible for businesses to stop all customer churn, but given the cost of churn, it’s within your best interests to minimize it when possible. Look for chances to reduce friction points, support customers throughout the sale and afterward, and find ways to offer them something special. Build loyalty, and customers will stay.
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