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Apatix Apatix
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7 years ago
Experience differentiation:
A) is an extension of product differentiation in the service sector.
B) keeps consumers from becoming active participants in the service.
C) isolates the consumer from the delivery of a service.
D) attempts to make the service experience different for every single customer.
E) uses only the consumer's senses of vision and sound.
Textbook 
Operations Management

Operations Management


Edition: 10th
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kadajikadaji
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7 years ago
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Apatix Author
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7 years ago
Helped a lot
novae
wrote...

Yesterday
Good timing, thanks!
Turboturner
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2 hours ago
Correct Slight Smile TY
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