Top Posters
Since Sunday
c
6
r
4
c
3
m
3
h
3
1
3
n
3
s
3
d
3
c
3
r
3
e
3
Home Q & A Board Other Fields Homework Help Human Resources Public Relations
New Topic  
meikunn2565 meikunn2565
wrote...
Go to Answer
Posts: 461
Rep: 12 0
4 years ago
Customer loyalty manifests itself in key customer behaviors including:

▸ resistance to switch to a competitor.

▸ willingness to recommend the company to others.

▸ repeat buying (or the intention to do so).

▸ All of the above must be present for customer loyalty.
Textbook 
Customer Service: Career Success Through Customer Loyalty

Customer Service: Career Success Through Customer Loyalty


Edition: 6th
Author:
Read 64 times
1 Reply
Replies
Answer verified by a subject expert
urbacoreurbacore
wrote...
#1
Posts: 367
Rep: 44 0
4 years ago
Sign in or Sign up in seconds to unlock everything for free
More solutions for this book are available here

Related Topics

meikunn2565 Author
wrote...

4 years ago
Smart ... Thanks!
mikeh209
wrote...

Yesterday
Correct Slight Smile TY
dedricgard
wrote...

2 hours ago
Just got PERFECT on my quiz
New Topic      
Quick Reply
Explore
Post your homework questions and get free online help from our incredible volunteers
  1179 People Browsing
Start New Topic Take the Tour CoursesNew Study Tools Topics Trending Browse by Textbook
Live Chat
Related Images
  
 854
  
 510
  
 288
Your Opinion
What's your favorite funny biology word?
Votes: 401
Previous poll results: How often do you eat-out per week?